Lowe's Home Improvement

K Moore 4 months ago

I asked different workers questions I had at the time all of them were very helpful and friendly. I really enjoyed my experience there. I've seen some people say just the opposite, but that wasn't the case. I had a very positive experience

Darren Cottom 4 months ago

Absolutely the worst customer service ever. After dealing with the automated service that does everything in the world try to get you not to talk to customer service, I finally got through only to be told to hold. After 23 minutes and 15 seconds of holding, I finally hung up and started the process again. After going through the automated service again, the phone rang and somebody picked it up and hung up. This happened two more times. Either get more help or just don’t have a way to call the store directly. I called Enid Lowe’s and got my special order place within 10 minutes. So it can’t be a Lowe’s problem, just a crappy employee problem at Stillwater.

Charlesetta Johnson 6 months ago

I went to Lowe’s in Stillwater Oklahoma to purchase screen doors for my duplex@ 1:00 PM. I asked three people for help. The first young lady ignored me, then told me she would send someone to help me. Meanwhile she passed by the aisle we were waiting for service at least 4-5 times. The second person told us that someone would come to assist us when they were finished with another customer. They never helped us. I passed by several people with Lowe’s vests on. Then the last person was stationed at the self checkout. He was very cheerful and greeted us on the way out of the store. By this time, I was totally disgusted and decided not to purchase anything from this store. I witnessed blatant racism. My friend and I have spent thousands of dollars in this store. I am totally disappointed in the service. If there was a 0 rating I would give a 0 rating.

Marshall Fulghum 7 months ago

On June 29, 2025, I purchased a GE Washer/Dryer set from Lowe's in Stillwater, which included a three-year warranty. However, on March 15, 2026, the dryer malfunctioned; the start button stopped working and popped-out. Concerned about safety, I unplugged the dryer to prevent any electrical issues. The following day, March 16, 2026, I visited the appliance department at Lowe's, where a representative confirmed that the appliance was still under warranty and provided me with the GE Customer Service number. After calling GE, I was assured that I would receive a callback within 24 hours (March 17, 2026), but that never happened. I returned to Lowe's on March 18, 2026, and was given the Lowe's Claims number. Unfortunately, the Claims representative informed me that he couldn’t assist because Lowe's warranty takes effect only after the first-year. I was not informed about this during my earlier visit on March 16. Instead, I was encouraged to return to the Lowe's in Stillwater if the issue was not resolved to my satisfaction, as they (Lowe's reps) said they would be willing to help. After making a second and third call to GE Customer Service, I finally received a claim number but was t

KayDee Grimes 9 months ago

Ran in yesterday looking for tubs for Christmas stuff. Had a young man Ty help me find just what I was needing. He took me to 2 different places to find the right sizes. He even loaded them in my cart and was polite. He also tried to help me find a curtain rod, unfortunately they didn't have what I was want.